Call Center Outsourcing
Call Center Outsourcing Services
Support Syndicate provides reliable and scalable call center outsourcing services for businesses seeking to improve customer service delivery without increasing operational costs. Whether you need 24/7 inbound support, outbound lead generation, or omni channel communication, our trained professionals act as an extension of your brand to deliver seamless support at every customer touchpoint.
Why Choose Call Center Outsourcing?
Outsourcing your call center operations allows your business to focus on core activities while experienced professionals manage customer interactions. It reduces overhead expenses, improves service availability, and ensures consistent quality. Whether you’re scaling up or optimizing existing operations, outsourcing provides flexibility and speed to meet changing business needs.
Challenges in Fintech Customer Support
- Security & Fraud Prevention: Customer support agents must identify and mitigate fraud attempts without compromising genuine customer experiences.
- Compliance Requirements: Fintech firms must adhere to global standards like GDPR, PCI DSS, and SOC 2, requiring support teams to follow strict data-handling protocols.
- Complex Product Queries: Users need help with crypto wallets, payment failures, KYC verification, and multi-layered onboarding processes.
- High Expectations: Modern users demand real-time, accurate, and empathetic support through their preferred channels
Features
- 24/7 availability across time zones
- Cost savings on hiring, training, and infrastructure
- Flexible scalability for peak seasons
- Access to skilled, multilingual agents
- Awesome Graphics Design
What We Offer
Inbound Call Center Services
Our inbound call center services are designed to help your business manage high call volumes, respond to customer inquiries promptly, and ensure satisfaction at every interaction.
Services include:
- Customer support and helpdesk
- Order processing and tracking
- Technical assistance
- Billing and account support
- Appointment scheduling
We ensure agents are trained on your systems and brand voice to provide a seamless experience.
Outbound Call Center Services
We provide professional outbound calling solutions that help drive sales, gather feedback, and enhance customer relationships.
Services include:
- Lead generation and qualification
- Customer follow-ups and surveys
- Appointment setting
- Loyalty and retention campaigns
- Market research and outreach
Our outbound strategies are compliant, targeted, and performance-driven.
Multichannel Customer Support
In today’s digital environment, customers expect support across various platforms. We deliver integrated communication across:
- Phone
- Email
- Live chat
- Social media
- SMS
Our agents are equipped to handle customer concerns through their preferred channel, ensuring timely and consistent responses.
Our Process
How It Works — A Seamless Onboarding Journey
We begin with a friendly, no-obligation consultation to understand your business goals, pain points, and customer support requirements. This step ensures we design a solution that fits your operations perfectly — whether it’s 24/7 coverage, multilingual support, or platform-specific expertise.
Based on your industry, tone of voice, and expected ticket volume, we handpick and train agents who are the best match for your brand. Our recruitment and training processes ensure they can deliver empathetic, knowledgeable, and efficient support from day one.
We dive deep into your products, services, brand values, and internal processes. With detailed SOPs, FAQs, and systems training, our agents become a true extension of your team — ready to engage with customers just like your in-house staff would.
Once live, our operations team continuously tracks performance metrics, customer satisfaction scores, and response quality. We fine-tune the service through weekly feedback loops and reporting, so your customer experience only gets better with time.
Benefits of Working with Support Syndicate
- Scalability: Scale support operations up or down with ease.
- Cost Efficiency: Save up to 60% in operational expenses.
- Speed to Market: Get your support team ready in as little as 7 business days.
- 24/7 Availability: Serve your customers globally, around the clock.
- Expertise: Access trained agents experienced in various industries.
Industries We Serve
Support Syndicate works with clients across a broad spectrum of industries:
- Healthcare and Telemedicine
- Fintech and Insurance
- SaaS and Technology
- E-commerce and Retail
- Real Estate and Property Management
- Travel and Hospitality
- Professional Services
Our agents are trained to understand specific industry needs and compliance requirements.
✅ PCI DSS Level 1
We are certified as a PCI DSS Level 1 Service Provider—the highest standard for secure handling of financial and credit card information. This certification guarantees 100% data safety and secure processing of sensitive payment data.
📄 DMCA Compliance
We adhere to the Digital Millennium Copyright Act, ensuring strict compliance with laws governing the use of copyrighted technologies, devices, and services. This safeguards your content from unauthorized use.
🇪🇺 GDPR Compliance
Our operations are fully compliant with the General Data Protection Regulation (GDPR)—the EU’s strict legal framework for collecting and processing personal data of EU citizens.
🌐 ISO Certified
Our processes follow ISO-certified standards, providing assurance that your data is managed and protected in alignment with globally recognized best practices.
🔐 Uncompromising Data Protection
We take data protection seriously—at a level rarely seen in the customer support industry. Our infrastructure is certified to the highest global standards to ensure the safety and confidentiality of your data and that of your customers.
🛡️ Colorado Privacy Act (CPA) Compliance
We are fully compliant with the Colorado Privacy Act (CPA), ensuring transparent data practices, consumer rights protection, and secure handling of personal information for Colorado residents. Our processes are designed to meet all state-specific privacy standards with integrity and accountability.
Case Studies
Case Study Snapshot
- Client: U.S.-based e-commerce brand.
Challenge: High cart abandonment due to delayed support.
Solution: 24/7 live chat and call support team trained in brand communication.
Result: 35% decrease in response time, 22% increase in repeat purchases.
Service Level Agreements (SLAs)
Service Level Agreements define the expectations for service delivery, providing structure and accountability.
Key SLA Components:
- Response time and resolution commitments
- Defined support coverage hours (including 24/7)
- Escalation paths and severity levels
- Performance metrics and reporting guidelines
These agreements ensure both clarity and quality in every interaction.
Security, Compliance & Quality Assurance
At Support Syndicate, the integrity of your data and the quality of customer interactions are our top priorities. We operate with strict security measures, robust compliance frameworks, and a strong commitment to service excellence.
- 100% Secure Data Handling
All client and customer data is handled using industry-standard encryption and secure infrastructure. We implement multi-layered security protocols to ensure end-to-end protection during data transmission and storage.
- Call Recordings & Reporting
To ensure transparency and continuous improvement, we maintain secure recordings of customer interactions. Clients have access to detailed call logs, recordings, and customized performance reports on demand.
- Dedicated QA Teams
Our in-house Quality Assurance (QA) specialists monitor, evaluate, and coach agents regularly. This helps maintain a consistent and high-quality service experience, tailored to your brand standards.
- Internal SOPs for Training and Escalation
We follow documented Standard Operating Procedures (SOPs) for onboarding, agent training, customer handling, and escalation management. These SOPs ensure consistency, accountability, and rapid resolution of any issues.
Testimonial
Client Feedback & Reviews
As a fast-scaling fintech startup, we needed a support team that could handle sensitive queries with speed and precision. Support Syndicate reduced our average response time from 9 hours to under 2. Our user satisfaction score increased by 41% in just the first month. They’ve been a trusted partner in keeping our users happy and secure.
Omar Qureshi
Codetic
We partnered with Support Syndicate during a critical product launch. Their agents were trained on financial compliance, fraud detection, and user onboarding within days. Our ticket backlog disappeared in less than a week, and customer trust metrics jumped by over 30%. Truly a world-class fintech support team
Ritika Sen
FAQ's
Frequently Asked Questions
No. We offer flexible month-to-month and project-based pricing models.
Yes. We provide call monitoring access and detailed reports.
Yes. We offer support in English, Spanish, French, and other major languages.
Most clients are fully onboarded within 7–10 business days
