How much does Gorgias cost?
Answered by Anas Ashfaq · Updated June 2026
Direct answer
Gorgias Starter costs $10 per month for 50 tickets, Basic $60 for 300 tickets, Pro $360 for 2,000 tickets, and Advanced $900 for 5,000 tickets. Any ticket above the monthly allotment costs $0.04 to $0.40 each depending on plan. Gorgias AI is billed separately at a per-automation rate — it is not included in the base subscription. Total cost scales with ticket volume, not agent count.
Context and benchmarks
Gorgias is the most-used dedicated ecommerce helpdesk and the only major platform to bill by ticket volume rather than agent seats. That model looks cheap for low-volume stores but becomes expensive during traffic spikes. A store running 3,000 tickets per month on the Pro plan exceeds the 2,000 allotment by 1,000 tickets, adding roughly $100 in overages for that month alone. Black Friday or a viral product launch can generate five to ten times normal volume, producing a one-month bill that exceeds an entire quarter of normal spend. Gorgias AI automations are billed on top of the ticket fee at a separate per-automation rate, so high-deflection months cost more on both axes simultaneously.
What to look for
When evaluating Gorgias pricing, model your worst-case ticket month, not your average. Calculate the overage cost if your volume doubles or triples during a sale. Confirm whether AI automations are included in the base ticket count or billed separately. Ask whether abandoned-cart recovery messages and proactive outbound count as tickets. Then compare the all-in cost at your peak volume against flat-billed alternatives, because the sticker price comparison only holds for average months.
How SupportSyndicate approaches this
SupportSyndicate bills a flat monthly rate regardless of ticket volume — $49 per month for 500 conversations, $99 for 2,000, and $249 for 5,000, with AI resolution included. A store that handles 3,000 conversations per month pays $99 on SupportSyndicate versus roughly $460 on Gorgias Pro including typical overages. During BFCM, SupportSyndicate costs the same $99 while Gorgias overages compound. See the full Gorgias comparison shows the month-by-month cost model at multiple volume levels.