Cut support costs 40%. Resolve tickets 3× faster.
AI resolves 80% of customer questions instantly across Shopify, WooCommerce, WhatsApp, and email. Your agents handle the rest with full context.
No credit card required · 5-min setup · Cancel anytime
Powerful features for modern support
Every tool your team needs to automate customer support, close more leads, and keep customers happy — without adding headcount.
AI Engine
Responses grounded in your knowledge. Never hallucinated.
Your AI agent is trained on your exact knowledge base — uploaded PDFs, help articles, product catalog pages, and policies — using retrieval-augmented generation (RAG). For Shopify and WooCommerce stores, the AI pulls live order data mid-conversation: fulfillment status, tracking numbers, and return eligibility without a human touching the ticket.
Omnichannel
One inbox. Every channel. One consistent AI brain.
Web chat, WhatsApp Business API, email ticketing, Shopify, and WooCommerce all route into a single unified inbox. Your product knowledge, tone, and escalation rules stay consistent whether a customer messages on your site or WhatsApp at midnight. AI handles every channel — you define the rules.
Web Chat
How do I track my order?
I need a refund please
Wrong size delivered
Shopify
Where is my order?
Agent Handoff
Agents join with full context. No cold starts.
When a conversation needs a human, SLA-aware routing assigns it based on business hours, queue depth, and ticket priority. Agents join with an AI Briefing Card — a summary of the issue, the customer's order history, and suggested next steps. Collision detection prevents two agents opening the same conversation simultaneously.
AI Briefing Card
Customer wants refund — order #4421 outside window
Suggested: offer store credit as exception
Analytics
Track every metric that drives support ROI.
Real-time dashboard tracks AI resolution rate, CSAT scores, first-response time, and ticket deflection. Break down performance by channel, agent, and conversation tag. SLA compliance metrics show breach rates before they affect customer satisfaction. Revenue attribution connects support conversations directly to orders and upsells.
AI Actions
The AI doesn't just answer. It acts.
Built-in action tools let the AI look up and edit Shopify orders, process refunds, capture leads, schedule demos, and sync contacts to HubSpot — all through natural conversation. Every action is gated by your rules.
Platform
Everything else your team needs
SLA Management
Set custom response and resolution targets per plan tier. Track compliance in real time with breach alerts before SLAs are missed.
Revenue Attribution
Track revenue tied to AI conversations — orders placed in-session, upsells from product recommendations, and cost savings from deflected tickets.
Lead Pipeline
Captured leads flow into a visual CRM pipeline with lifecycle stages, lead scoring, demo scheduling, and HubSpot deal sync.
Widget Customization
Match the chat widget to your brand. Control colors, themes, launcher icon, position, pre-chat form fields, and quick-reply buttons. Embed with one script tag.
Public Help Center
Publish a branded self-service help center at your own URL. Articles automatically power your AI's answers — knowledge base serves double duty.
Audit Logs & Webhooks
Every agent action is logged with actor, timestamp, and diff. Webhooks push conversation events to your own systems as structured JSON in real time.
Enterprise Security
SOC 2 ready, GDPR compliant, tenant-isolated data storage. Role-based access control with SSO support on enterprise plans.
Open API & Webhooks
Full REST API for custom integrations. Webhook events for every conversation lifecycle event — new ticket, escalation, resolution, CSAT.
One-click Integrations
Shopify, WooCommerce, HubSpot, WhatsApp Business API, Gmail, and Outlook all connect with one click. No developer required.
Native integrations with the tools your team already uses
Shopify
WooCommerce
WhatsApp
HubSpot
GmailShopifyWooCommerceWhatsAppHubSpotGmailHow we compare
Zendesk was built for enterprise ticket management. Intercom for SaaS onboarding. SupportSyndicate was built for e-commerce and SaaS teams that need AI to act, not just answer.
| Feature | Best value SupportSyndicate | Zendesk | Intercom |
|---|---|---|---|
| Setup time | 5 min | 2–4 weeks | 1–2 weeks |
| AI on free plan | |||
| Native Shopify | |||
| WhatsApp Business API | |||
| WooCommerce integration | |||
| Auto-resolve rate | 80%+ | 30–40% | 50% |
| Revenue attribution | |||
| Lead pipeline built-in | |||
| Starting price | $0 | $55/agent | $74/seat |