Question 1

What is SupportSyndicate?

Accepted Answer

SupportSyndicate is an AI-powered customer support platform that lets you build AI chatbots, manage all conversations in one unified inbox, capture leads, and automate support across web chat, WhatsApp, and email. The AI is trained on your own content — website pages, PDFs, and knowledge base articles — so it answers questions specifically about your business rather than giving generic responses.

Question 2

How do I install the chat widget?

Accepted Answer

Go to your Dashboard, open the Chatbot you want to embed, and click the Integration tab. You will find a single script tag to paste before the closing tag of your website. The widget loads asynchronously so it does not affect your page speed. For Shopify stores, install the SupportSyndicate app from the Shopify App Store and it handles the embed automatically.

Question 3

How do I create a chatbot?

Accepted Answer

After signing up, go to Dashboard → Chatbots and click 'Create Chatbot'. Give it a name and description, then train it using the Knowledge tab. You can crawl your website by entering its URL, upload PDF documents, or write knowledge articles directly in the editor. Once trained, publish it and paste the embed script on your site.

Question 4

How does the AI learn my business?

Accepted Answer

The AI uses retrieval-augmented generation (RAG). When you train it on your content, SupportSyndicate indexes that content into a searchable knowledge base. When a customer asks a question, the AI retrieves the most relevant passages from your content and uses them to generate an accurate, grounded answer. It does not make things up — if the answer is not in your knowledge base, the bot will say so and offer to escalate to a human agent.

Question 5

What channels are supported?

Accepted Answer

SupportSyndicate currently supports web chat widgets (embed on any website or Shopify store), WhatsApp Business, and email. All channels feed into the same unified inbox so your team handles every conversation in one place. Additional channels including Instagram DMs and SMS are on the roadmap.

Question 6

How do I connect WhatsApp?

Accepted Answer

Go to Dashboard → Integrations → WhatsApp and follow the setup wizard. You will need a WhatsApp Business account and access to Meta Business Manager. The wizard walks you through phone number registration, webhook configuration, and verification. Most teams complete the setup in under an hour.

Question 7

How does human handoff work?

Accepted Answer

You can configure escalation rules in the Chatbot settings. When a customer asks a question the AI cannot answer confidently, or uses phrases like 'speak to a human', the conversation is escalated to your live agent queue. Agents are notified in real time and can take over the conversation from the same inbox. The full conversation history is visible so the agent has context before they reply.

Question 8

Is there a free plan?

Accepted Answer

Yes. SupportSyndicate offers a free plan with no credit card required. The free tier includes one AI brain, 50 conversations per month, 1,000 tokens per day, 5 knowledge articles, and the web chat widget. Paid plans start at $49 per month and include higher conversation limits, more knowledge articles, and additional channels. Lifetime deals are also available periodically through AppSumo.

Question 9

Can I use SupportSyndicate on Shopify?

Accepted Answer

Yes. SupportSyndicate has a native Shopify integration. Install the app from the Shopify App Store and it automatically embeds the widget in your storefront. The AI gets access to order data so it can answer questions like 'Where is my order?' by looking up tracking information directly — no human agent needed for routine order status queries.

Question 10

How do I contact support?

Accepted Answer

Email us at help@supportsyndicate.com and we will reply within one business day. For urgent issues, include your workspace URL and a description of the problem. You can also use the contact form on the Contact page or reach us on X (Twitter) at @supportssyndcat.

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