Terms of Service

1. Acceptance of Terms

By accessing or using SupportSyndicate (operated by Support Syndicate LLC), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our service. You represent that you have the authority to bind yourself or your organisation to these terms and that you are of legal age in your jurisdiction.

2. Description of Service

SupportSyndicate provides an AI-powered customer support chatbot platform that enables businesses to automate customer interactions across multiple channels including web, WhatsApp, and email. Support Syndicate LLC grants you a limited, non-exclusive, non-transferable licence to use the service within the scope of your selected plan.

3. Intellectual Property

All intellectual property rights in the SupportSyndicate platform — including software, documentation, design, and branding — are owned by Support Syndicate LLC. You may not reverse-engineer, decompile, resell, or redistribute any part of the service. Any content you upload to train your chatbot remains yours; you grant Support Syndicate LLC a limited licence to host and process that content solely to provide the service.

4. Payment & Subscription Terms

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

For details on billing, payment methods, taxes, cancellation, and refund mechanics, please refer to Paddle's Buyer Terms and our Refund Policy.

5. Lifetime Deal Terms

Users who purchase through AppSumo receive lifetime access to their purchased tier level. "Lifetime" means the lifetime of the product as long as SupportSyndicate continues to operate the service. We reserve the right to modify features but will maintain core functionality equivalent to or better than what was available at purchase.

6. User Responsibilities

• You are responsible for maintaining the confidentiality of your account credentials and are responsible for all activity under your account
• You agree not to use the service for any unlawful purposes, including fraud, spam, or distribution of malware
• You will not attempt to circumvent usage limits, security measures, or access controls
• You will not infringe upon the intellectual property rights of others through your use of the service
• You are responsible for the content of your chatbot responses and knowledge base
• You must provide accurate information and keep it updated

7. Service Availability

SupportSyndicate is provided "as is" without warranty of any kind, express or implied, including but not limited to the warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee uninterrupted or error-free performance of the service.

8. Suspension & Termination

Support Syndicate LLC may suspend or terminate your access to the service for material breach of these terms, non-payment, security or fraud risk, or repeated or serious policy violations. Upon termination, you will have 30 days to export your data, after which it may be deleted.

9. Limitation of Liability

To the fullest extent permitted by law, Support Syndicate LLC shall not be liable for any indirect, incidental, consequential, or special damages, including loss of profits, data, or goodwill. Our aggregate liability is capped at the total fees you paid in the 12 months preceding the claim. Nothing in these terms excludes liability for fraud, death, or personal injury caused by negligence.

10. Indemnification

You agree to indemnify and hold harmless Support Syndicate LLC from any claims arising from your content, your use of the service in violation of these terms, or your violation of applicable law.

11. Data and Privacy

Your data belongs to you. We process data only as necessary to provide the service. See our Privacy Policy for details on data handling.

12. Governing Law

These terms are governed by and construed in accordance with the laws of the United States. Any disputes shall be resolved in the courts of competent jurisdiction.

13. Changes to Terms

We may update these terms from time to time. We will notify you of material changes via email or through the platform. Continued use after changes constitutes acceptance of the updated terms.

14. Contact

For questions about these terms, contact us at legal@supportsyndicate.com.