AI Customer Support on WhatsApp
2 billion people use WhatsApp every day. Meet your customers there with an AI agent that answers instantly, tracks orders, processes returns, and never sleeps.
No credit card required · Free tier available · Setup in under an hour
Reactive support
Every order question answered in seconds.
Your AI agent connects to your Shopify or WooCommerce store and pulls live order data the moment a customer asks. Tracking links, delivery ETAs, refund status — all in the same WhatsApp thread, in the customer's language, around the clock.
See the Shopify integrationYour Store · WhatsApp
AI Online
Proactive outreach
Reach customers before they have to ask.
Trigger WhatsApp messages automatically on abandoned carts, back-in-stock events, and shipping updates. With 98% open rates, these messages get read — and with one-tap checkout links, they convert.
See all automation featuresOutbound messages — today
Abandoned cart
You left something behind — your cart expires in 2h.
2 min ago
+$87 recovered
Back in stock
Good news! The item you wanted is back in stock.
1h ago
Opened · 98%
Shipping update
Your order is out for delivery. Expected by 6 PM.
3h ago
3.2s response
Live on WhatsApp in under an hour.
No developer required. Our wizard handles Meta app creation, phone number registration, and channel verification — step by step.
- 01
Connect WhatsApp Business
Link your WhatsApp Business account via our guided setup wizard. No code required — most teams are live in under an hour.
- 02
Train your AI agent
Upload FAQs, product info, and support docs. The AI learns your brand voice, policies, and escalation rules.
- 03
Go live and start resolving
The AI handles conversations automatically and escalates to humans when needed, with the full thread and context attached.
What your AI handles on WhatsApp
Instant order updates
Proactively send shipping confirmations, tracking links, and delivery ETAs the moment order status changes.
Product inquiries
Customers send a question and get instant answers about sizing, availability, pricing, and alternatives.
Appointment booking
Let customers book demos, consultations, or service appointments right inside the WhatsApp conversation.
Returns & exchanges
Walk customers through your return policy, collect photos, and process requests without leaving WhatsApp.
Proactive notifications
Send back-in-stock alerts, price drops, and abandoned cart nudges to opted-in customers automatically.
Lead qualification
Ask qualifying questions, score leads, and route hot prospects to your sales team in real time.
Integration
WhatsApp + Shopify = a support superpower.
When your support channel and your order data speak the same language, every customer question becomes a two-second lookup instead of a five-minute back-and-forth.
See the full Shopify integrationCustomer texts 'Where's my order?' → AI pulls live Shopify tracking data and replies in seconds
Abandoned cart detected → WhatsApp message with product image and a one-tap checkout link
Return request started on WhatsApp → Refund processed directly in Shopify, no human needed
New product launch → Broadcast to opted-in WhatsApp subscribers with rich media
In Practice
How it works on WhatsApp
A customer in São Paulo gets a shipping confirmation from your store. Two days later, she's standing outside her apartment, the tracking says 'delivered', and the package isn't there. Instead of opening your website and digging through a contact form, she replies to the WhatsApp shipping notification: 'Não chegou — está marcado como entregue mas não recebi.' Your AI agent picks up the message in Portuguese, recognizes the intent, looks up the order, sees the 'delivered' scan from the carrier, and follows your written 'possible misdelivery' policy.
It asks two clarifying questions — has she checked with the building doorman, and is the shipping address still correct — and gives her a clear timeline: wait 24 hours in case the carrier scanned early, then she'll be eligible for a reship at no charge. The whole exchange happens inside the same WhatsApp thread she's been using since the order shipped, in her own language, with no app install and no waiting on hold.
If she comes back the next day to escalate, the AI re-opens the thread, checks the policy clock, and routes it to a human agent. Your agent opens the conversation in the dashboard and sees the entire history — original order, tracking, the AI's two clarifying questions, and her replies — already translated to English with the sentiment trending negative. They approve the reship in one click. The customer gets a reply in WhatsApp from a real human within minutes, and the AI stays silent for the rest of the thread so the handoff feels seamless.
"WhatsApp is where our customers actually live. Plugging SupportSyndicate into the Business API meant we stopped losing tickets in email and our deflection on order-status questions jumped overnight."
FAQ
Frequently asked questions
WhatsApp Support Insights
Best practices for conversational commerce and WhatsApp automation.
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