Get started with SupportSyndicate.
SupportSyndicate is designed to be live the same day you sign up. Most teams install the widget, connect their knowledge base, and handle their first AI-resolved conversation within a few hours. These guides cover every step of the process.
If you run into something not covered here, email help@supportsyndicate.com or check the Help Center for answers to common questions.
Setup guides
Quick start
Install the chat widget on any website in under five minutes. Paste one script tag, configure your bot name and colors, and go live. No backend changes required.
Training your AI
Connect your knowledge base by crawling your website, uploading PDF documents, or writing articles directly in the dashboard. The AI uses retrieval-augmented generation to answer questions accurately.
Shopify integration
Install the SupportSyndicate Shopify app to give your AI access to order data, tracking information, and product details. Customers can check order status without contacting a human agent.
WhatsApp setup
Connect a WhatsApp Business number through the Meta Business API. The guided wizard handles verification and webhook configuration. Setup typically takes less than an hour.
Agent configuration
Configure escalation rules, set agent availability hours, assign conversations to specific team members, and build canned response libraries for common questions.
API & webhooks
Use the SupportSyndicate REST API to push conversation data into your CRM, trigger workflows on ticket events, or build custom integrations with internal tools.