AI customer support for Australian Shopify and SaaS brands
AEDT-aware scheduling
Configure business hours per timezone. AI handles overnight chats; agents pick up in the morning.
AUD billing
Pricing in AUD via Paddle. GST handled automatically.
Native WhatsApp
Australian customers prefer messaging — and WhatsApp is included on every paid plan.
Built for Australian ecommerce realities
Australian DTC brands juggle AEDT operations with global suppliers and US/EU customers. SupportSyndicate's timezone-aware scheduling means the AI handles overnight conversations, and agents see only what's escalated when they start the day.
Native Shopify integration handles the actual Australian ecommerce stack — order lookup, refund automation per AU consumer law, and AUD-aware invoice references.
Australian Consumer Law, AEST coverage gaps, and the AU Shopify ecosystem
Australian Consumer Law (ACL) gives customers stronger statutory return rights than most markets — a consumer can demand a remedy for a major failure regardless of your store's stated policy. That means your support AI needs to apply ACL-aware refund logic, not just match against a custom policy you've uploaded. SupportSyndicate's refund rules engine supports conditional logic: if the customer is in Australia and the item is faulty, the AI routes to an agent with an ACL flag rather than declining based on a standard 30-day window. This prevents the common scenario where an automated refund denial triggers an ACCC complaint.
AEST and AEDT create a pronounced coverage gap for Australian stores selling internationally. US East Coast business hours overlap with Australian evenings; UK business hours overlap with early Australian mornings. SupportSyndicate's AI fills those windows completely — answering from your knowledge base 24/7, escalating to Australian agents only during AEST/AEDT business hours. Most Australian stores using SupportSyndicate see their overnight ticket queue drop by 70% within the first two weeks, with agents arriving to a cleared inbox rather than a backlog.
Common questions
Do you bill in AUD?
Yes — pricing displayed and billed in AUD via Paddle. Australian GST handled automatically.
What about timezone-aware AI?
Configure business hours per chatbot. Outside hours, the AI offers async ticket creation; in hours, escalates to live agents.
Explore More
Discover how SupportSyndicate transforms customer support across industries.
AI Agent Features
Explore intelligent automation, live handoffs, and multi-channel support.
Plans & Pricing
Simple, transparent pricing with a free tier. No hidden fees.
SaaS Support
Onboarding, technical support, and billing automation for SaaS teams.
E-commerce Support
Order tracking, returns, and product recommendations on autopilot.
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