SupportSyndicate + Gorgias Migration
Free white-glove migration from Gorgias — tickets, macros, rules, and Shopify connection in under a day.
Migrating from Gorgias to SupportSyndicate is a half-day task, not a multi-week project. The migration path covers four areas: exporting your Gorgias ticket history and contact records, importing your macros as SupportSyndicate canned responses, rebuilding your Gorgias automation rules as SupportSyndicate workflow rules, and re-linking your Shopify store via SupportSyndicate's OAuth wizard. Our team completes the migration free on Pro plans — or you can self-serve in under an hour using the step-by-step guide below.
What data flows between the two systems
Every event, record, and update that passes between SupportSyndicate and Gorgias Migration.
Closed and open Gorgias tickets export as CSV and import into SupportSyndicate preserving thread structure, customer email, agent assignments, and tags.
Gorgias macros export as CSV and bulk-import as SupportSyndicate canned responses with template variables preserved.
Gorgias customer records (email, order history, tags) import via CSV or directly via the Gorgias API export.
Your Shopify store re-links to SupportSyndicate via a fresh OAuth installation — all Admin API permissions are re-granted in one click.
Gorgias rules (auto-close, auto-tag, routing) are recreated as SupportSyndicate workflow rules during the migration session.
How to set up the Gorgias Migration integration
Most teams are live in under 15 minutes. No developer required.
Export from Gorgias
In Gorgias, go to Settings → Data Export and request a full export of tickets, contacts, and macros as CSV files. Exports typically arrive within 1–2 hours for stores under 50,000 tickets.
Import into SupportSyndicate
In Dashboard → Settings → Import, upload the Gorgias CSV files. The import wizard maps Gorgias ticket fields to SupportSyndicate fields automatically.
Rebuild automation rules
Review your Gorgias automation rules list and recreate the most critical ones in SupportSyndicate → Automation → Workflow Rules. Most teams need 5–10 rules.
Re-link Shopify
Go to Dashboard → Integrations → Shopify and complete the OAuth flow. Your existing Shopify store links to SupportSyndicate in under 2 minutes.
Run parallel for 48 hours
Keep Gorgias active and forward a copy of inbound emails to SupportSyndicate for 48 hours. Verify AI responses on live tickets, then cut over by updating your support email forwarding.
What teams use this integration for
Escaping BFCM overage risk
Teams migrating before peak season eliminate per-ticket overage risk entirely — SupportSyndicate's flat pricing handles 10x volume for the same monthly fee.
Adding WhatsApp without extra cost
Gorgias's WhatsApp integration requires additional fees. SupportSyndicate includes native WhatsApp at no extra charge from day one of migration.
Replacing Gorgias AI with included automation
Gorgias AI automations are billed separately per automation. SupportSyndicate includes AI deflection in the base plan with no per-automation charge.
Unlimited agents on same ticket volume
Growing teams that hit Gorgias's per-seat friction can migrate to SupportSyndicate's flat rate and add agents without penalty.
Frequently asked questions
How long does a Gorgias migration actually take?
Self-serve: 2–4 hours for a store with under 10,000 tickets and 50 macros. With our migration team (free on Pro plans): one guided session of 60–90 minutes. The Shopify re-link takes under 5 minutes regardless.
Will my Gorgias ticket history be fully searchable in SupportSyndicate?
Yes — imported tickets appear in the SupportSyndicate inbox with the original timestamp, customer email, subject, and full thread. They are fully searchable and linked to customer profiles.
What happens to open Gorgias tickets during migration?
Keep Gorgias active until all open tickets are resolved or manually transferred. New incoming emails route to SupportSyndicate once you update your email forwarding. Running both in parallel for 48–72 hours is the safest approach.