SupportSyndicate + Shopify Plus
Native Shopify Plus integration — multi-location inventory, draft orders, B2B, and flow automation.
SupportSyndicate integrates with Shopify Plus through a custom app using Admin API access, supporting the full range of Plus-specific capabilities: multi-location inventory queries, draft order creation and editing, B2B customer group pricing, Shopify Flow trigger/action endpoints, and the unlimited staff accounts that Plus merchants rely on for large team operations. The AI handles WISMO, returns, refunds, and product Q&A at the same depth as standard Shopify, with Plus-specific workflows layered on top.
What data flows between the two systems
Every event, record, and update that passes between SupportSyndicate and Shopify Plus.
The AI queries inventory levels across all fulfillment locations and provides location-aware stock answers — useful for merchants with regional warehouses.
Agents and the AI can create, edit, and send draft orders directly from the conversation thread — useful for wholesale, custom orders, and replacement shipments.
The AI recognizes B2B customer group membership and applies the correct pricing tier in responses, preventing retail pricing confusion for wholesale accounts.
SupportSyndicate can act as a Shopify Flow trigger (e.g., when a ticket is resolved, tag the customer) and receive Flow actions (e.g., flag a VIP customer conversation).
Full order history, line items, fulfillment status, tracking numbers, and return records — same as standard Shopify, at unlimited scale.
How to set up the Shopify Plus integration
Most teams are live in under 15 minutes. No developer required.
Install via Shopify Plus Partner Portal
Install SupportSyndicate as a custom app from the Shopify Partner Portal or directly via OAuth from Dashboard → Integrations → Shopify Plus.
Grant extended API scopes
In addition to standard Shopify scopes, grant read_locations, write_draft_orders, and read_price_rules for full Plus capability.
Configure multi-location routing
Map your warehouse locations to routing labels so the AI can reference 'East warehouse' or 'UK fulfillment' in responses when inventory is location-specific.
Set up Shopify Flow endpoints
In Shopify Flow, add SupportSyndicate as a trigger app to fire flows when tickets resolve, and as an action app to flag conversations from Flow automations.
What teams use this integration for
B2B order management
Wholesale buyers ask about order status, pricing tiers, and delivery scheduling — the AI handles all three using B2B customer group data.
Multi-location WISMO
When a customer asks about delivery, the AI confirms which warehouse fulfilled the order and provides the correct carrier tracking for that location.
Draft order for damaged items
When a customer reports a damaged item, the AI creates a replacement draft order, applies the correct pricing, and sends it to the customer for review — without agent involvement.
Shopify Flow post-resolution
When a VIP customer's ticket resolves, a Shopify Flow fires automatically: tag the customer, add them to a loyalty segment, and trigger a HubSpot follow-up.
Frequently asked questions
Does the standard Shopify integration also work for Plus merchants?
Yes — all standard Shopify capabilities (order lookup, refunds, returns, product Q&A) work identically on Plus. The Plus-specific integration adds the extended API scopes needed for multi-location, draft orders, B2B, and Flow.
Is there a Shopify Plus partner certification?
SupportSyndicate is a Shopify Partner with a custom app available via the Partner Portal. We're actively pursuing Built for Shopify certification — contact us for the current status.
Does SupportSyndicate support Shopify POS?
SupportSyndicate supports Shopify Online store customer support. Shopify POS-specific in-store workflows are not currently in scope, but the full online order history for POS orders is available in the conversation sidebar.