AI Support Built for WooCommerce Stores
Order status, returns, product questions — your AI agent pulls live data from WooCommerce and answers instantly across web chat and WhatsApp.
No credit card required · Free tier available · Setup in 5 minutes
80%
WISMO tickets auto-resolved
<3s
Average response time
Native
WooCommerce REST API
$0
Free tier available
Order Tracking
WISMO resolved automatically — every time
"Where is my order?" is the single most common WooCommerce support ticket. SupportSyndicate authenticates the customer, queries the WooCommerce REST API for live order and fulfillment data, and replies with carrier, tracking number, and delivery ETA — without a human agent.
- Live order status from WooCommerce REST API
- Carrier tracking link auto-attached to reply
- Works 24/7 — weekends, bank holidays, peak sales
Returns & Refunds
Refunds processed via API — no agent, no plugin
Return requests are the second biggest ticket category for WooCommerce stores. SupportSyndicate checks eligibility against your policy, requests photos if needed, and issues the refund directly via the WooCommerce REST API — no WordPress plugin required, no admin-panel dependency.
- Policy-aware eligibility checks on every request
- Refund issued directly via WooCommerce REST API
- Configurable human approval above a dollar threshold
Setup
Live in 3 steps — no plugin, no developer
Connect via the WooCommerce REST API using a consumer key and secret. No WordPress plugin to install, no version conflicts, no breakage on updates.
Connect your WooCommerce store
Generate a consumer key and secret inside WooCommerce → Settings → Advanced → REST API. Paste them into SupportSyndicate. Takes about 2 minutes.
AI learns your products and policies
Our crawler auto-indexes your WordPress site — product pages, category pages, and policy pages. PDFs and manual articles can be added too.
Go live across web chat and WhatsApp
Paste one script tag on your WordPress site or activate the widget from your SupportSyndicate dashboard. Start resolving tickets from day one.
Capabilities
What your AI agent handles
The three support categories that fill every WooCommerce inbox — and three more that turn support into revenue.
Order Tracking
"Where's my order?" answered with live WooCommerce order status — carrier, tracking number, and estimated delivery — without a human agent.
Return & Refund Automation
AI checks your return policy, assesses eligibility, and processes refunds via the WooCommerce REST API. No agent needed for straightforward cases.
Product Q&A
Answers product questions, checks live stock levels, handles compatibility queries, and surfaces related products — all from your WooCommerce catalog.
Variable Product Support
AI understands product variations — size, colour, material — and gives accurate stock and pricing answers at the variant level.
Subscription Management
Looks up subscription status, next billing date, and renewal history. Routes cancellation or pause requests to your configured workflow automatically.
Real-Time Webhooks
Order status changes, fulfilments, and refunds reflect in chat immediately via real-time webhook sync — no polling, no stale data.
Deep WooCommerce Integration
Connect via REST API — No Plugin
Authenticate with a consumer key and secret. No WordPress plugin to install, no admin-panel dependency, no version conflicts on updates.
Wide Compatibility
Works with WooCommerce 6.0+ and WordPress 5.8+. Supports simple products, variable products, and external products out of the box.
Variable Product Support
AI understands product variations — size, colour, material — and gives accurate stock and pricing answers at the variant level.
Webhook Sync
Real-time order update webhooks keep the AI current. Order status changes, fulfilments, and refunds reflect in chat immediately.
Why WooCommerce stores choose SupportSyndicate
Flat pricing, real ecommerce depth, from day one
In Practice
How it works for a WooCommerce store
Tuesday afternoon, a customer emails: 'I ordered a medium hoodie last week and received a large. Can I swap it?' Your AI agent reads the email channel, identifies the customer by email address, and pulls the order from WooCommerce's REST API. It confirms the store is within the 30-day exchange window and that the medium variant has stock at the primary warehouse.
The AI initiates the exchange workflow: it creates a return authorisation, emails the customer a prepaid label, reserves the medium for fulfillment, and adds a note to the order — all without paging an agent. The entire resolution takes under 90 seconds. The original order and the replacement are linked in SupportSyndicate's timeline so any agent who picks it up later sees the full picture.
Meanwhile, another customer asks via the web chat widget whether the hoodie is available in navy size small. The AI checks live WooCommerce inventory, confirms navy small is in stock, and offers to add it to a new cart link — turning a support query into a sale. Both conversations are tagged, categorised, and visible in the nightly dashboard summary alongside WISMO resolution rate and average handle time.
"We run a WooCommerce store on Multisite across three brands. SupportSyndicate connected to all three stores separately, each with its own knowledge base. WISMO tickets dropped by 70% in the first month."
FAQ
Frequently asked questions
Ready to automate your WooCommerce support?
Connect your store in 2 minutes. Start resolving tickets automatically from day one — no plugin, no developer, no per-ticket fees.
Free tier includes 50 conversations/month · No credit card required
Explore More
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Plans & Pricing
Simple, transparent pricing with a free tier. No hidden fees.
SaaS Support
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E-commerce Support
Order tracking, returns, and product recommendations on autopilot.