Does Gorgias charge per ticket?
Answered by Anas Ashfaq · Updated June 2026
Direct answer
Yes, Gorgias charges by monthly ticket volume and bills per-ticket overages when stores exceed their plan allotment. Pro plan stores exceeding 2,000 tickets per month pay $0.12 per additional ticket. A store that handles 3,500 tickets in a month on the Pro plan pays the $360 base fee plus $180 in overages, for a total of $540. Seasonal spikes during Black Friday can produce one-month overage bills that exceed an entire quarter of base subscription cost.
Context and benchmarks
Gorgias built its billing model around ticket volume rather than agent seats, reasoning that ecommerce support cost tracks more closely with order volume than team size. That logic holds during average months. It breaks during the sales events that define ecommerce revenue — Black Friday, Cyber Monday, product launches, influencer drops. A store that normally handles 2,000 tickets per month can see that number reach 6,000-8,000 during a BFCM weekend, tripling the overage calculation. Gorgias AI automations — the feature that deflects tickets before they become billable — are billed separately at a per-automation rate on top of the ticket fee, meaning that months where the AI deflects more tickets simultaneously generate higher AI billing.
What to look for
When modeling Gorgias cost, run three scenarios: your average month, your best month, and your peak sales month. Calculate overage for all three. Confirm whether Gorgias AI automations count toward the ticket allotment or are billed separately. Ask whether outbound proactive messages count as tickets. If your peak-month estimate exceeds three times your average-month estimate, the variable-cost model creates meaningful budget risk and a flat-billed alternative is worth modeling.
How SupportSyndicate approaches this
SupportSyndicate uses flat monthly pricing with no per-ticket overages. The $99 Pro plan includes 2,000 conversations per month. During BFCM, a store handling 8,000 conversations pays $249 on SupportSyndicate's Business plan rather than hundreds of dollars in overages on top of the Gorgias base fee. AI deflection is included in the flat rate, not billed as a separate automation fee. See the full Gorgias comparison shows the full cost model at multiple volume levels.