Knowledge

An AI-ready knowledge base in minutes, not weeks

Paste a URL, upload a PDF, or write an article. We crawl, chunk, and embed automatically — and the AI uses semantic search to ground every response.

SupportSyndicate is an AI customer support platform that handles web chat, WhatsApp, and email from a single inbox — trained on your own website, PDFs, and knowledge base. Most teams are live in under an hour. AI resolves up to 80% of tickets automatically.

Semantic search RAG

Vector-based retrieval — finds the right answer even when the customer phrases the question differently.

PDFs, URLs, articles

Three ingestion paths. Crawl your existing help center, upload product docs, or write articles natively.

Public help center

Branded, searchable, SEO-friendly customer-facing knowledge base — included on every paid plan.

Built for retrieval, not training

An AI knowledge base is a content repository — articles, PDFs, and crawled URLs — that an AI uses to ground its answers via retrieval-augmented generation (RAG). Rather than fine-tuning a model on your data, RAG embeds your content as vectors and retrieves the most relevant chunks at query time, producing accurate answers that reflect your latest documentation.

We don't fine-tune models on your data. Instead we use retrieval-augmented generation: your content is chunked, embedded, and searched semantically. The AI quotes from your real docs — no hallucination, no privacy concerns.

Knowledge gaps are tracked automatically. When the AI doesn't find a confident match, that question is flagged in your dashboard so you can write an article and improve future deflection.

Common questions

Can the AI use multiple sources?

Yes — every response can cite multiple chunks across URLs, PDFs, and written articles.

Can I edit AI behavior per article?

Yes — pin priority articles, exclude pages from crawl, or mark articles as agent-only.

Join 500+ teams using AI to handle support across Shopify, WhatsApp, and every channel.

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