Automate the boring 80%. Save your team for the rest.
AI deflection
Resolve up to 80% of common questions instantly with grounded AI responses.
Smart routing
Route conversations by intent, sentiment, language, or channel to the right agent or queue.
SLA & idle auto-actions
Auto-resolve idle conversations, escalate breaches, and notify managers automatically.
Where automation pays off
Customer support automation is software that handles repetitive support tasks — answering common questions, routing tickets, resolving idle conversations — without agent involvement. By combining AI deflection, intent-based routing, and configurable SLA rules, automation reduces the volume reaching agents so they focus on complex, high-value interactions that genuinely require a human.
Order status, refund eligibility, shipping windows, password resets — these account for the majority of support volume. SupportSyndicate's AI handles them grounded in your real policies and Shopify data.
When the AI can't help, our routing engine takes over: assign by intent (returns to your returns team), sentiment (negative → senior agent), or language. Idle conversations auto-resolve after configurable thresholds.
Common questions
Can I write custom automation rules?
Yes — rules engine for routing, refund eligibility, lead scoring, and ticket lifecycle on Pro plans.
Does the AI silence itself when an agent joins?
Yes — the moment a human agent enters the conversation, the AI stops sending messages to avoid conflicting answers.
Explore More
Discover how SupportSyndicate transforms customer support across industries.
AI Agent Features
Explore intelligent automation, live handoffs, and multi-channel support.
Plans & Pricing
Simple, transparent pricing with a free tier. No hidden fees.
SaaS Support
Onboarding, technical support, and billing automation for SaaS teams.
E-commerce Support
Order tracking, returns, and product recommendations on autopilot.
Join 500+ teams using AI to handle support across Shopify, WhatsApp, and every channel.
Your competitors already automated support. Have you?
