Every channel. One inbox. No add-on fees.
Web chat widget
One script tag. Works on Shopify, Webflow, WordPress, and any HTML site.
WhatsApp Business
Native integration with the official WhatsApp Cloud API. Set up in 10 minutes via our guided wizard.
Email ticketing
Receive customer emails as tickets, reply from the same inbox, full threading and SLA tracking.
Why teams consolidate channels with us
Multi-channel support software is a helpdesk platform that manages customer conversations across multiple communication channels — web chat, WhatsApp, and email — from a single shared agent inbox. Consolidating channels eliminates context-switching, keeps full customer history unified, and allows AI deflection and routing rules to apply consistently regardless of which channel the customer uses.
Most helpdesks bolt WhatsApp and email on as paid add-ons or third-party connectors. SupportSyndicate ships them natively on every paid plan — no add-on fees, no per-message charges, no separate vendor bills.
Agents see every conversation in one inbox, regardless of channel. Customer history follows the contact across channels, so when someone messages on WhatsApp after emailing yesterday, your team has full context.
Common questions
Is WhatsApp included or extra?
Included on every paid plan. No per-message fees from us — Meta charges their own conversation rates separately.
Can I migrate my existing email tickets?
Yes — we import from Zendesk, Help Scout, and Intercom on Pro plans.
Do you support SMS?
Not natively yet — SMS is on our 2026 roadmap. WhatsApp covers 90% of mobile messaging needs today.
Explore More
Discover how SupportSyndicate transforms customer support across industries.
AI Agent Features
Explore intelligent automation, live handoffs, and multi-channel support.
Plans & Pricing
Simple, transparent pricing with a free tier. No hidden fees.
SaaS Support
Onboarding, technical support, and billing automation for SaaS teams.
E-commerce Support
Order tracking, returns, and product recommendations on autopilot.
Join 500+ teams using AI to handle support across Shopify, WhatsApp, and every channel.
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